ALO Thought Leadership Panel
What does it take for people to trust what they are told—and trust that the systems around them are on their side?
Organizational trust has two interconnected dimensions:
- Relational Trust: Confidence that people will be heard, treated honestly, and supported through their interactions with others.
- Informational Trust: Confidence that data, communication, and technology are managed with integrity, transparency, and respect for human dignity.
When these dimensions are aligned, organizations can create environments where people feel safer speaking up, leaders demonstrate accountability, and technology supports rather than undermines trust.
"Trust is more than a feeling. It is shaped by how people communicate, how commitments are kept, and how systems handle information."
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