James Crosson is the Founder & CEO of Advocate Support Services, a CARF-accredited, community-based Psychiatric Rehabilitation Program serving adults across Maryland. He has spent more than 30 years in community behavioral health, including 25 years leading Advocate. He calls his approach "Systems Over Heroics": clear processes, real accountability and visible measurement, so the work holds up and people are not burned out by it. He leads as a servant leader. His goal is a team that builds and improves its own systems and one day surpasses him. He writes the Systems Over Heroics newsletter and is the author of the upcoming book Designed to Deliver.